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Customer Support
Customer Support
Call Us: +91 44 42984541
It is our constant endeavour to provide you with the best products and services in financial solutions.
This is your space to get in touch with us for any service-related requests or queries. We are equally happy to receive feedback, suggestion or complaint.
If you are in need of any loan from HDB, please click on ‘Apply Online’ to get in touch with us. We will ensure your voice is heard and acted upon promptly.
Information on our grievance redressal and complaint escalation process is available at all our offices. If you have a complaint or grievance regarding our products and services, including those provided by outsourced agencies, please feel free to contact us.
Customer service timings at all HDB branches are from 10:00 AM to 4:00 PM (Monday to Saturday, excluding 1st and 2nd Saturdays, national and regional holidays). The list of regional holidays is available at all our branches.
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Step1
Queries, Feedback, and Complaints
You can reach us for any query/complaint through any of our access channels mentioned below:
Call us: +91 44 4298 4541 (10:00 AM to 6:00 PM, Monday to Friday, and 10:00 AM to 2:00 PM on 1st and 2nd Saturdays, excluding national and regional holidays). The list of regional holidays is available at all our branches.
Email Us: Please click this link – Query/Request/Complaint/Feedback
Visit Us (check your nearest branch on the home page), or
(Existing Customers: Please quote your Loan Account Number to our Customer Support Officer when you call or email)
You will receive a response within 10 working days.
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Step2
Complaints Redressal
If the resolution provided in Step 1 does not meet your expectations, or if you did not receive a response within the defined timescales, you may escalate the issue to our Customer Services Manager. Please click on this link Customer Escalations.
(Please quote your Ticket or Request Number, along with your Loan Account Number, when contacting our Customer Escalations Team.)”
You will receive a response within 10 working days.
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Step3
Grievance Redressal Officer
If the resolution provided in Step 2 does not meet your expectations, or if you did not receive a response within the defined timescales, you may escalate the issue to our Grievance Redressal Officer. Please click on this link GRO Escalations.
Call us: +91 44 42984542 (10:00 AM to 6:00 PM, Monday to Friday, excluding national and Tamil Nadu state holidays).
(Please quote your Ticket or Request Number, along with your Loan Account Number, when contacting our Customer Escalations Team.)
You will receive a response within 10 working days.
Grievance Redressal Officer
(For all complaints inclusive of digital lending, MFI loans, Fintech related matters & digital lending Apps)
Mr. Harish Kumar
HDB Financial Services Limited
New No: 128/4F, Old No: Door No. 53 A,
4th Floor M. N. Office Complex, Greams Road,
Chennai - 600006Telephone - 044 42984542
E-mail: Click here to lodge complaint
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If, after following Steps 1, 2, and 3, your issue remains unresolved or you have not received a response within 30 days of lodging a complaint, you may approach the Banking Ombudsman appointed by the Reserve Bank of India. under the Reserve Bank – Integrated Ombudsman Scheme, 2021
HDB recognizes that quick and effective complaint handling, along with prompt corrective and preventive actions to improve processes, is essential to providing excellent customer service to all customer segments. To achieve this, HDB shall strive to maintain the following turnaround timeframes for responding to and resolving customer complaints.
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# Nature of Complaint Turn Around Time (TAT) in working days for
resolution (excluding point 4)1 Loan agreements and loan related T + 20 2 Waiver/ Refunds T + 20 3 Prepayment & closure documents T + 20 4 Insurance related Grievance T + 13 5 Others T + 20 - If you have a complaint or grievance about our products and services, including those provided by outsourced agencies, please contact our Branch In-charge.
- Information on our grievance handling and complaint escalation process is available at all our offices.
- All complaints received shall be handled as follows:
First level Branch Manager/In-charge /Customer Service Team
(customer.Support@hdbfs.com)Next Level customer.escalations@hdbfs.com Next Level Grievance Redressal Officer
Mr. Harish Kumar K
HDB Financial Services Limited,
New No: 1281/4F, Old No: Door No. 53 A,4th Floor M. N. Office Complex,
Greams Road; Chennai - 600006; Telephone – 04442984542; E-mail: gro@hdbfs.com
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Nodal Officer(s) / Ombudsman
Email / Call us / Write to us: Nodal officer customer support Details
Contact Details of NBFC Ombudsman
If your complaint/concern is not redressed within a the agreed TAT, you can lodge a complaint on RBI CMS portal - https://cms.rbi.org.in
OR
Complaint letter can be sent to the below mentioned address:
Centralised Receipt and Processing Centre (CRPC),
Reserve Bank of India,
Central Vista, Sector 17,
Chandigarh 160017Attachments:
Salient features of Integrated Ombudsman Scheme 2021
The Reserve Bank-Integrated Ombudsman Scheme 2021
(Please quote your Ticket or Request Number, along with your Loan Account Number, when contacting our Customer Escalations Team.)
The company shall ensure that all complaints received are recorded and resolved, and shall also implement an effective monitoring and escalation mechanism to the responsible senior functionary to ensure that no complaint remains unresolved.
The unit shall be responsible for providing adequate resolution to all escalated complaints received at their end.
Complaints shall be resolved in a proper and time-bound manner, with detailed communication to the customer. If the resolution requires additional time, an interim response acknowledging the complaint shall be issued.
If your complaint or dispute is not redressed within one month, you may file a:
- Complaint with RBI on https://cms.rbi.org.in.
- Complaint can also be filed in physical mode to:
'Centralised Receipt and Processing Centre (CRPC)'
Reserve Bank of India,
Central Vista, Sector 17
Chandigarh 160017
