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Grievance Redressal - Insurance Services

Call Us: +91 4442984541

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We are committed to offering you the best-in-class customer service. You can lodge your insurance-related grievance or complaint by following the process outlined below:

Step1
Queries / Feedback / Complaints

Call us: +91 44 4298 4541 (10:00 am to 6:00 pm, Monday to Friday, and 10:00 am to 2:00 pm on 1st & 2nd Saturdays, excluding national and regional holidays). A list of regional holidays is available at all our branches.

Email Us: For Query, Request, Complaint, or Feedback

Write to Us

Write to Us

HDB Financial Services Ltd.

Customer Service Cell

4th floor Loyal Towers,

68/1, Greams Road, M N Office Complex

Chennai 600006

If you are not satisfied with the resolution provided, please proceed to step 2.
Step2
Complaints Redressal

Please email your concerns toCustomer Escalations
Step3
Grievance Redressal Officer

If you are dissatisfied with the resolution provided in the above steps, you may write to the Grievance Redressal Officer at GRO Escalations

Write to Us

Mr. Harish Kumar K,

HDB Financial Services Limited

New No: 128/4F Old No: Door No: 53 A,

4th Floor Greams Road, M. N. Office Complex,

Chennai - 600006
Step4
Nodal Officer(s) / Ombudsman

Email, Call, or Write to us: Nodal officer Details

Contact Details of NBFC Ombudsman

If, after following Steps 1, 2, 3, and 4, your issue remains unresolved or if you have not received a response within 14 days of lodging a complaint, you may approach the Insurance Ombudsman/IRDAI for redressal by calling the toll-free number 155255 or by registering an online complaint on the website: https://bimabharosa.irdai.gov.in

022 62346234

care@hdfcergo.com

Click Here for other details

1860 267 9999

service@hdfclife.com

Click Here for other details

1800 266 7780

Customersupport@tataaig.com

Click Here for other details

ABSLI.Grouphelpline
@adityabirlacapital.com

Click Here for other details

Birla Sun Life
Contact details	Customer Complaints	Claims Intimation Email
Email ID	ABSLI.Grouphelpline@adityabirlacapital.com	BSLI.Notificationclaims@adityabirlacapital.com
Contact number
Head office Address	Aditya Birla Sun Life Insurance Company Ltd., One Indiabulls Centre, Tower 1, 16th Floor, Jupiter Mill Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013
TAT*	T + 4	Policy Issuance
		Surrender
		Freelook Cancellation
		Any other Complaint/Refund
	T + 7	Claims
Note : T will be the 4 PM of the working day of week excluding Holidays. All above TAT's will start from the day of fulfilment of last requirement.

HDFC Ergo
Contact details	Customer Complaints	Claims Registration/ Follow-ups	Policy Copy Required/ Not Received
Email ID	care@hdfcergo.com
Contact number	022 62346234
Contact number	0120 62346234
TAT	T + 4	Registration - Immediate	Soft Copy - 4 Hours
TAT	T + 4	Follow-up TAT - 7 Days	Physical Copy - 7 - 10 Days

Tata AIG General Insurance Company Limited
Email ID	Customer Complaints Customersupport@tataaig.com	Grievance Redressal For Escalation Level 1: manager.customersupport@tataaig.com For Escalation Level 2: head.customerservices@tataaig.com
Contact number	1800 266 7780, 1800 22 9966(only for senior citizen policy holders)
Address	Registered Office : Peninsula Business Park, Tower A, 15th Floor, G.K.Marg, Lower Parel, Mumbai - 400 013, Maharashtra, India.
Online	www.tataaig.com/grievance-redressal-policy
TAT for Health products	Cashless	2 hours from receipt of all relavnt documents. With 85% Service Level. Rest of the cases, would be due to discripancy, Investigation, Nature of hospitalisation, high claim amount, etc.
TAT for Health products	Reimbursement	15 working days from date of receipt of all documents in reimbursement cases. With 80% Service Level. Rest of the cases, would be due to discrepancy, Investigation, Nature of hospitalisation, high claim amount, etc.
TAT for Claim stages	Surveyor Appointment	2 Working hours
	Survey TAT	For "A" class cities - within 4 working Hrs. (Excluding Holidays). For"B" & "C" class cities - within 6 working Hrs. (Excluding Holidays)
	Assessment TAT	Assessment will be shared with the repairer immediately, if all claim documents are in order
	Liability/DO Sharing	Liability upto Rs 1 Lac will be shared on the same day, in case of more then 1 Lac it will be shared on the next working day
	Settlement TAT	Claims will be settled within 7 working days, on receipt all required claim documents
Requirement - Customer Service TAT	Policy issuance	5 Working Days
	Endorsements	5 Working Days
	Cancellation & refund	7 Working Days

HDFC Life
Contact details	Customer Complaints	Customer Grievance Redressal
Email ID	Group Term Insurance (GTI) groupoperations@hdfclife.com Credit Protect (CP) Cpgroupops@hdfclife.com Service related queries service@hdfclife.com	https://www.hdfclife.com/customer-service/grievance-redressal
Contact number	Toll Free Number 1860 267 9999 (India, Local Charges Apply) 022 68446530 (STD charges apply) 91 89166 94100 (NRI, Local Charges Apply)
Registered Office:	Lodha Excelus, 13th Floor, Apollo Mills Compound, N.M. Joshi Marg, Mahalaxmi, Mumbai 400 011
TAT - General	Death claim settlement without investigation requirement	30 calender days from the date of receipt of the last necessary document.
TAT - General	Death claim settlement / repudiation with investigation requirement	Investigation should be completed not later than 90 days from the date of receipt of claim intimation and the claim shall be settled within 30 days thereafter.
Grievance	Resolve a grievance	15
TAT - Health	Raising claim requirements after lodging the claim	15
	Health claims settlement/repudiation from the date of receipt of the last necessary document (without investigation requirement)	30
	Health claims settlement/repudiation from the date of receipt of the last necessary document (with investigation requirement)	45
*TAT begins from the day all the FTR documents are submitted to HDFC life

Name of Nodal Officer	Designation	Address	Email	Contact No.
Subramanian K	Nodal Officer - South	HDB Financial Services Ltd., First Floor, HDB Towers, Audikesavulu Building, M N Office Complex, Greams Road, Chennai – 600006	Click here to lodge complaint OR Write us at nodalofficer[dot]south@hdbfs[dot]com	044 64805410
Rupen Dalal	Nodal Officer - West	HDB Financial Services Ltd., 5th Floor, Vrushakruti Corpspace Building, Opp Westside Shop, Above Fabindia Shop, Near Shyamal Cross Road, Satellite, Ahmedabad - 380015	Click here to lodge complaint OR Write us at nodalofficer[dot]west@hdbfs[dot]com	022 64805410
Sushil Rana	Nodal Officer - North	HDB Financial Services Ltd., 781, 2nd Floor, D B Gupta Road, Karol Bagh, New Delhi - 100 005	Click here to lodge complaint OR Write us at nodalofficer[dot]north@hdbfs[dot]com	011 64805410
Yudhajit Ray	Nodal Officer - East	HDB Financial Services Ltd., 1st Floor, No. 10, Sadananda Road, PS Kalighat (above UCO Bank), Kolkata - 700026	Click here to lodge complaint OR Write us at nodalofficer[dot]east@hdbfs[dot]com	033 64805410
Mukund R	Principal Nodal Officer	HDB Financial Services Limited; HDB House, Tukaram Sandam Marg, A - Subhash Rd, Navpada, Vile Parle East, Mumbai, Maharashtra 400057	Click here to lodge complaint OR Write us at pno@hdbfs[dot]com	080 69856110

*Local callers to dial phone number along with the respective STD codes

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Enjoy 15% Cashback on RefrigeratorCashback Upto Rs.25,000*

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Shop the latest iPhone 16 Now live with HDBFS

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Instant Personal Loan Get an Instant Personal Loan now for upto Rs. 25 Lakhs!

Instant Pre-approved Offers Apply for Pre-approved loans in just 5 mins with Zero documentation!

HDB ontheGo App One application to view & manage your loan account & also apply for new loan

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Grievance Redressal - Insurance Services

Queries / Feedback / Complaints

Complaints Redressal

Grievance Redressal Officer

Nodal Officer(s) / Ombudsman

Contact Details of NBFC Ombudsman

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