FAQs

How do I get information on my existing loan?

You can get information such as the outstanding loan amount, number of instalments paid or remaining instalments, etc. by visiting our nearest branch in your city. You can also write to us at: customer.support@hdbfs.com

What are the options to pay the Equated Monthly Instalments (EMI)?

You can pay the EMI either through Post-Dated Cheques (PDC) for the entire repayment period or through ECS (Electronic Clearing System). In case, you wish to avail of the ECS facility, please contact your nearest branch or write to us at: customer.support@hdbfs.com

As an existing customer of HDB, can I avail another loan?

You can avail another Personal Loan, Home Loan or Loan Against Property depending on your previous loan repayment record. For more information, please contact your nearest branch or write to us at: customer.support@hdbfs.com

What happens after I have paid the last instalment?

For your loans, a formal loan closure letter will be issued. In case you have a Loan Against Property, the property papers will be returned to you. If you have not received the property papers, then contact our branch or write to us at: customer.support@hdbfs.com

How can I swap my cheques if I have changed my Bank account?

Visit our office in your city with a fresh set of Post-Dated Cheques from your new Bank account. Our customer service executives at the branch will arrange to have the cheques swapped for you. After seven working days, the original cheques will be couriered to you at your mailing address. There is also a processing fee of Rs.500/- (plus service charges extra as applicable) for swapping cheques.

Can I issue cheques from more than one Bank account?

Yes. We accept cheques from a maximum two Bank accounts, provided the Bank accounts are in your name.

In case of excess payment by me, when will I receive my refund cheque?

In case of excess payments, please inform our branch or write to us at: customer.support@hdbfs.com and we will send a refund cheque of the excess amount through courier to your mailing address.